1. Who bills you
TAPLOOP TECHNOLOGIES INC. operates Taploop. It is an Ontario corporation, number 1001526118, incorporated on March 5, 2026.
Head office: 30 Charles Street East, Toronto, ON M4Y 1R5, Canada.
Email: hello@taploop.agency.
This policy covers charges by Taploop. A connected provider, ad platform or separately contracted specialist may bill you under its own agreement. Check the provider and currency shown before authorizing a charge. See Pricing for current public offers.
2. Plans and service scope
Starter is $50 per month with 5,000 credits, Growth is $200 per month with 20,000 credits, and Scale is $500 per month with 50,000 credits. Prices are in USD. Plans renew monthly through Stripe until canceled. Dashboard access begins after payment is verified, and each successful monthly payment adds the plan’s credit allowance. Enterprise credits and pricing are agreed with our team after you submit an inquiry.
Submitting an inquiry does not authorize a charge. Confirm the scope, deliverables, fees, currency, timing and any cancellation terms in checkout or an applicable order before buying. A separate one-time wallet top-up does not activate a subscription or automatic recharge.
3. Metered service credit
The MCP service-credit wallet is denominated in US dollars. It pays for eligible Taploop usage, is not a bank account or deposit, and cannot be withdrawn as cash. Promotional starter credit is a one-time service allowance under its displayed eligibility, not cash. Confirm the actual balance and rates in your workspace before use.
For public-web MCP operations, input and connector checks occur before dispatch. A usage charge is recorded when Taploop accepts the operation for provider dispatch. An insufficient balance prevents acceptance. A later failed or uncertain provider response does not automatically reverse the charge. Avoid blindly repeating an uncertain operation; review its usage record or contact support first.
4. Checkout and payment confirmation
Where Wallet offers funding, Stripe Checkout processes the payment. Taploop adds paid credit only after server-side payment confirmation and matching the payment to the original order. A pending checkout, a browser success URL or a receipt screenshot is not enough. Reconciliation may be needed if the payment and wallet states disagree.
Keep your order or payment reference. Do not send us full card numbers, security codes or online-banking credentials. Taploop records payment references, amounts, currency, status and credit-ledger entries; card entry occurs in the payment provider's checkout.
5. Cancellations and refunds
Cancel a monthly plan through Plan & billing and Stripe’s billing portal. If cancellation is scheduled for the end of the current billing period, dashboard access continues through the paid date. Unused credits remain recorded in your wallet; an active paid plan is required for dashboard access. Failed renewals or terminated subscriptions can suspend access until payment is resolved. One-time top-ups do not automatically recharge.
There is no self-service refund function or universal change-of-mind money-back guarantee. Cancellation and refund eligibility depend on applicable law and the specific order or written agreement. The non-withdrawable nature of service credit does not remove a refund or other remedy required by law.
For help canceling, a duplicate or incorrect charge, or a refund request, email hello@taploop.agency. Include the account email, payment reference, date, amount and a brief explanation. We will review the payment and service records, explain the decision and arrange any refund or correction that is due. No blanket “all sales final” rule overrides your mandatory rights.
Stopping account use, revoking an agent token or disconnecting a provider does not cancel a subscription or separate third-party contract. No new cancellation fee is created by this policy.
6. Consumer rights
Taploop is designed for business use, but applicable consumer law may protect an individual in a particular transaction. Nothing in this policy limits a non-waivable right concerning disclosure, contract copies, delivery, cancellation, refunds or a charge dispute. A statutory remedy is not conditional on our discretion or on purchasing another service.
Ontario provides guidance on online purchases and consumer rights. Which rules apply depends on the transaction and applicable law; we do not assume that every business purchase is a consumer contract or that every online purchase has a general cooling-off period.
7. Separate costs and evidence
External advertising spend, provider usage, platform plans and creator or specialist commitments may be separate from MCP credit. A balance reservation is a spending control, not a guarantee that a provider has been paid. Provider charges and outcomes may require reconciliation under the relevant order. Review the exact commitment before approving work.